This website (www.white-orchid.com) is owned and operated by Urban Passion Ltd. Urban Passion Ltd is registered in England and Wales with Companies House. Registration Number: 5772597
VAT Number: 882219413

Our registered address is:
5th Floor
41 Rutland Gate
London
SW7 1PD

Please note that all returns/exchanges should be send to:
White Orchid
54-62 Raymouth Road
London
SW16 2DF - UK

White-Orchid.com is an online boutique.

Our internet store is more convenient to you: open at all times, no parking, no need to dress up.

Plus we offer exclusive lingerie/ nightwear / maternity products not available on the high street luxuriously delivered to your door, whether you live in London or in the countryside (or anywhere else).

You can contact us by phone or by email with any enquires/comments. We will be happy to help you.

 
Phone:+44 (0) 20 7394 5681, Monday to Friday from 9 am to 5pm (UK times)
Email: enquiries@whiteorchid.com 

We will try to respond to our emails as quickly as possible, if your enquiry is urgent, please phone us on the above number.

In addition of having some fantastic pictures, we aim to provide a fair description of the products. From time to time, in any case, this may differ from your understanding or expectations.

Each time you select a product, a 'size information' window will open up to provide you size information about the garment.

We have provided a guide of sizes for the main international sizes. If you are unsure about what size to buy, please send us an email to enquiries@whiteorchid.com.

If you are not happy with the size, you will be able to return it to us. For more information please see our Returns/Exchange Section.

If you require a size that we do not have, sometimes it may be possible to customize an item. While we can not assure this is possible in all cases, we can try!

Please send us an email to enquiries@whiteorchid.com for further information.

All our products are designed to be worn by adults, not children.

No items are toys and should be kept away from unsupervised children.

Our nightwear/maternity wear complies with UK regulation - note that all our  products should be Kept Away from Fire and Flames.

All products contain washing instructions.

The majority of the nightwear/maternity products can be machine-washed. In any case, we suggest you take a moment to read all garment care labels in order to keep them in top condition.

All of our lingerie is meant to be hand-washed.

To purchase by phone, go to 'The Collection' page and choose your desired item and then contact us on +44 (20) 7394 5681 Monday to Friday 09.00am - 5.00pm, ensuring that you have your credit card details ready. Please note that in the case of Premier Delivery, the delivery by bike has a special rate and is available for Central London only.

Unfortunately, at this time it is not possible to order by fax or post.

Due to the exclusive nature of our collection, we do not stock many items per size or colour, so from time to time we may run out of stock.

Note that all items shown are in stock unless the words "Sold Out" appear once you have added the item to your cart.

If you are interested in a particular garment which is no longer in stock, email us enquiries@white-orchid.com as we may be able to point to a similar item that is available or have information about when the item of your choice (or similar) will be next available.

TBC w/ Bank [All items are available for payment in GBP (Sterling Pounds), US$ (US Dollars) and Euros]

At White Orchid we make every effort to ensure that your purchase gets to you quickly, safely and in the most cost effective way possible.

We endeavour to dispatch all orders within 24 hours (once payment has been approved), however we do ask for your patience during busy periods.

After you've placed an order and payment has been approved, we will send you an initial email confirming receipt of the order, then a further email confirming that your order is ready for dispatch along with a reference number.

Orders can be delivered to residential or business addresses (no PO boxes, no hotel addresses), in all cases, a signature is required.

In case of absence, the dispatch company may leave a notification card. White Orchid takes no responsibility if a notification card is not left in any instance.

You can choose to have your goods delivered by Express Delivery or Standard Delivery.

Express delivery is a next working date courier service - provided that your order is placed by 12.00 noon Monday to Friday (excluding bank holidays).

Standard delivery: Your goods will be dispatched the next working day after you place your order. Please allow up to 2-3working days for delivery.

What to do if your order has not arrived? In the highly unlikely event of your order not arriving please allow up to 2 working days from estimated delivery date before emailing us at enquiries@whiteorchid.com or by telephoning us on +44 (20) 7394 5681.  We will then carry out an investigation through royal mail and keep you informed of developments.

Premier / Bike delivery: we can offer delivery within central London by bike. Please call us on +44 (0) 20 7394 5681 to get more information on rates (and to order)

Your goods will be dispatched the next working day after you place your order (Standard Delivery). Please allow up to 3-5 working days for delivery. If your delivery address is in Europe, our system will automatically select this service for you and add this cost to the order.
If you order has not arrived in 10 working days, please send us an email to [services@whiteorchid.com] or by telephoning us on +44 (20) 7394 5681 we will then carry out an investigation

In the event you are not completely satisfied with your purchase we will gladly cancel or exchange your order. This does not affect your statutory rights.
Should you wish to return the purchased item(s) for any reason, the following conditions apply:

1. You can return any item you have ordered from us for any reason at any time within 7 days of receipt in the UK and 14 days in the rest of the world by using the form provided. The costs of returning goods to us shall be borne by you.
2. All goods should be returned to White Orchid, 54-62 Raymouth Road, London SE16 2DF, UK
3. All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking.
4. Original condition means that there are no marks on the item or any wear on the tags. White Orchid and Urban Passion Ltd will not be responsible for any item that is not returned in the manner set forth above.
5. Please ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition.
6. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post & retain proof of posting.
7. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited.
8. In the case of exchanges, when the new item is sent again, we will bear the cost of sending it.
9. We will not make refunds to a third party.
10. As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. If a form has not been enclosed with your order, please return goods (retaining proof of postage) to: White Orchid, 54-62 Raymouth Road / London SW 16 2DF - UK